Privacy Policy

About Esme’s Eternal Blooms

Esme’s Eternal Blooms is a registered florist based in Catterick Garrison.

When you use our website, or our other digital services, we collect, use and process your personal data. The protection and confidentiality of these personal data is important to us.

In this Privacy Policy, we explain how we are processing your personal data, the purpose and the legal basis for these processing activities.

We also explain when and why your personal data are shared with a third party and we inform you of your rights related to our processing of your personal data in this Privacy Policy.

Esme’s Eternal Blooms processing of your personal data

Purchase of product and services

When you purchase a product or a service, Esme’s Eternal Blooms process the personal data that you provide. We use the following personal data:

- Name of customer and recipient;

- Delivery address;

- Phone number of customer and recipient;

- Billing address;

- E-mail address;

- Payment information;

- Transactional information, such as recipient first name, delivery date, occasions, type of product and price.

The purpose of these processing activities is to provide you with the products and services you have purchased from us.

Esme’s Eternal Blooms legal basis for processing your personal data is your acceptance of the Terms and Conditions under which you purchase a product or service and our legitimate interests to operate our business.

Registering your account

You are welcome to register an account at Esme’s Eternal Blooms This will improve and simplify your purchase experience. For these purposes, we will collect your personal data.

When you sign up for an account, we process the following data:

- Name and address;
- Phone number;
- E-mail address;

- Previous order details.

Our portal also allows you to enter and adjust these settings yourself.

Esme’s Eternal Blooms legal basis for processing your personal data is your acceptance of the Terms and Conditions under which you sign up for the account.

1.  
   1. Marketing

When making a purchase at Esme’s Eternal Blooms you will automatically be added to our mailing/sms list and you will receive offers and promotions. If you do not want to receive offers and promotions, you can always opt-out in all our email or sms communications.

Esme’s Eternal Blooms legal basis for processing your personal data is our legitimate interests to operate our business.

Esme’s Eternal Blooms strive to make our service and communications more individualized and user-friendly. We want your experience with us to be relevant to your personal preferences and needs. To achieve this, we use profiling by analyse data on your usage of our services and integrate it with other relevant information you have provided to us. This enables us to determine the information you are most likely interested in receiving and secure relevant interaction.

You have the option to opt-out of individualized marketing in all our emails or sms communication.

Esme’s Eternal Blooms legal basis for processing your personal data is our legitimate interests to operate our business.

If you have left a product in your cart, we may use your email to send you a reminder about the abandoned item.

You can opt out of receiving reminders about abandoned products in all our email or SMS communications at any time.

Esme’s Eternal Blooms legal basis for this is our legitimate interests to operate our business.

Esme’s Eternal Blooms legal basis for this is our legitimate interests to operate our business.

1.  
   1. Customer support

Esme’s Eternal Blooms has various forms of customer support in order to help you. For us to be able to provide you with customer support, we will process your personal data to identify you and help you as best we can. On our website, you will be able to can contact us by phone, via email, or through social media. Of course, you can choose which information you send us.

The legal basis for the processing of your data as described in this section is your acceptance of the Terms and Conditions under which you use our services and our legitimate interests to operate our business.

1. Retention period

Your personal data will be retained for as long as necessary to fulfil the purpose of the processing.

Generally, we retain personal data for a period of 7-10 years, as required by applicable national accounting legislation. These requirements varies from country to country based on the respective national legislation.

If you have registered a profile, you can delete this at any time through our webpage. If you delete your account, your personal data will be deleted accordingly, except transactions, including any corresponding data. Such data will be retained for 7-10 years, counting from the date the transactions were processed by our system due to accounting legislation. 

1. Why personal data are disclosed

We do not sell your personal data for marketing purposes to other companies. We may only share your personal data as follows:

• We may share your personal data with third parties when your purchase involves service provided by a third party. These companies help us to properly process your order;
• With our third-party service providers, who perform operations or work on our behalf and on our instructions as data processors;
• With a third party when you have accepted our marketing cookies for the purpose to evaluate the success of marketing campaign.
• To public authorities when required by law, regulation, legal process or enforceable governmental request. For example, if we suspect that there is fraud or abuse of our web shop, we can pass on personal data to the competent authorities.

1. Cookies

When you visit our web site, we collect certain information by automated means using cookies. Cookies are small text files stored on your device when you visit a website. When you first visit a website, a cookie file is sent to your device that identifies your browser.

By using cookies, you help Esme’s Eternal Blooms improve the functionality of our website. They are important to reduce download time and improve your user experience. The cookie will collect information about how you use our websites and thus provide us useful information about how we can provide you with a better experience and improve our services..

1. Your rights

You have the right to access the personal data we hold on you. This allows you to request confirmation of whether we are processing your data and to obtain a copy of it.

You have the right to rectification, which means you can request that we correct any inaccurate or incomplete personal data we hold about you.

You have the right to erasure, also known as the "right to be forgotten." This allows you to request the deletion of your personal data where there is no legal obligation for us to retain it.

You have the right to restrict processing in certain circumstances. For example, if you contest the accuracy of your data or object to its processing, we will restrict its use while we resolve the issue.

You have the right to data portability, which means you can request to receive your personal data in a structured, commonly used, and machine-readable format. Where technically feasible, you can also request that we transfer your data directly to another controller.

You have the right to object to the processing of your personal data when it is based on legitimate interests or used for direct marketing purposes.

If the processing of your data is based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing carried out before your withdrawal.

If you have an account, you can log in to correct or delete any information you have provided to us.

1. Changing the Privacy Statement

From time to time, we may update or amend this Privacy Policy to reflect new or different privacy practices. We advise you to regularly review this Privacy Policy so that you are aware of any changes.

 
Effective date: January 2025 / Last updated: January 2025